FAQ

HOW LONG DOES ORDER PROCESSING TAKE?

Please allow 1-3 business days for your order to be processed. Your order will then be shipped once processing has been completed at which time you'll receive an email notification. You can expect to receive your order 3-5 business days AFTER it has been processed.

WHAT DO I DO IF MY PACKAGE WAS RETURNED TO THE SENDER?

If your package is returned to us after an attempted delivery you have 2 options.Option 1: We can send the package back to you but you will be responsible for covering the shipping fee. Option 2: We can refund you for the products you purchased but shipping fee WILL NOT be included in the refund. We cannot refund you UNTIL we receive the package.

MY PACKAGE SAYS DELIVERED BUT I HAVE NOT RECEIVED IT?

Please contact the carrier in which your package was sent. We are not responsible for packages once the carrier has received it. To ensure you receive your package track your order and be available to receive your package on the set delivery date.

CAN I CANCEL MY ORDER?

No, we do not allow cancellations to orders once placed. If you have already received a tracking number in your email your order can not be canceled.
PLEASE NOTE: If your order has already shipped, we will not be able to cancel your order and will not provide any refunds or exchanges. Please carefully review all orders before checking out. Cancelation may occur when a customer does not confirm their order via. text (confirming by showing proof of identity).

CAN I CHANGE MY SHIPPING ADDRESS?

In most cases NO. Contact customer service to see if that applies to your order.

DO YOU OFFER EXCHANGES OR REFUNDS?

No, Hair Vault Experience does not offer exchanges & refunds are allowed under certain circumstances the order must not be shipped or delivered for a refund to be issued. Be sure sure to order the correct extensions before checking out on our site.

HOW LONG DOES ORDER PROCESSING TAKE?

Please allow 1-2 business days for your order to be processed. Your order will then be shipped once processing has been completed at which time you'll receive an email notification. You can expect to receive your order 3-5 business days AFTER it has been processed.

ARE YOUR EXTENSIONS 100% VIRGIN?

Yes, we offer 100% virgin mink hair. It is comprised of the highest quality and has little to no shedding.

HOW MANY BUNDLES ARE RECOMMENDED FOR STYLING?

The amount of bundles you need will be based upon the desired look your trying to achieve. For inches 12-24 3 bundles is recommended, 24-30 4 bundles is recommended for a super full look.

HOW LONG DOES HAIR VAULT EXTENSIONS LAST?

Hair Vault Extensions can last for more than one year depending on the way you treat the hair. We recommend co-washing the hair with non-sulfate shampoos and conditioners as well.

CAN I COLOR MY EXTENSIONS?

Yes, you can but we recommend hiring a professional colorist to help achieve the desired look that you want.